Refund policy

At Yellow Cracker, we want you to be absolutely delighted with your clothing purchases. If for any reason you're not satisfied, we're here to help make things right. Please read our policy carefully to understand your options.


1. Our Commitment to Quality

We stand by the quality of our products. If you receive a damaged, defective, or incorrect item, please contact us immediately (within 24 hours of delivery) with supporting images. We will arrange for a free return, replacement, or full refund as per your preference and product availability, in accordance with the Consumer Protection Act, 2019.


2. Return & Exchange Window

You may initiate a return or exchange for most items within 7 days from the date of delivery. To be eligible, the item must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact.


3. Conditions for Returns & Exchanges

To ensure a smooth process, please adhere to the following conditions:

  • Original Condition: Items must be in their original, unworn, unwashed, and undamaged condition.

  • Tags Intact: All original product tags, labels, and packaging must be attached and untampered with.

  • Proof of Purchase: A copy of the original invoice/sale receipt or order confirmation email is required for all returns and exchanges.

  • Product Inspection: All returned items will undergo a quality check upon receipt at our warehouse. If the item does not meet the above conditions, we reserve the right to refuse the return or exchange.


4. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: 

  • Email: customercare@yellowcracker.com

  • WhatsApp: +91 96197 29944 (available Mon-Sat )

  • Please include your Order ID, the item(s) you wish to return/exchange, and the reason for the return/exchange. If the item is damaged or defective, please attach clear photos.

  1. Packaging: Securely pack the item(s) in their original packaging, ensuring all tags and labels are intact. 

Return Address: Foram Shah, Maheshwarprakash - 2 , Ground Floor, Near Podar School, S.v Road, Santacruz West , Mumbai 400054


5. Refund Process

  • Once your returned item is received and passes our quality check, we will initiate the refund process.

  • For Prepaid Orders: Refunds will be credited to your original payment method (e.g., credit card, debit card, UPI, net banking) within 7-10 business days after the return is processed.

  • For Cash on Delivery (COD) Orders: Refunds will be issued as a Yellow Cracker Store Credit/Gift Card equivalent to the value of the returned item. This store credit will be valid for 1 year from the date of issue and can be used for future purchases on our website.

  • Shipping Charges: Original shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.


6. Exchange Process

  • Once your returned item is received and passes our quality check, your exchange will be processed.

  • For Exchanges: If the desired exchange item is available, we will dispatch it to you.

  • Value Difference:

  • If the new item's value is higher than the original item, you will be required to pay the difference.

  • If the new item's value is lower than the original item, the balance amount will be issued as Yellow Cracker Store Credit.


7. Cancellation Policy

Orders can be cancelled before they are shipped. To cancel an order, please contact our customer care team immediately. Once an order has been shipped, it cannot be cancelled and will be subject to our return policy.


8. Important Notes

  • We reserve the right to modify this Return & Exchange Policy at any time. Any changes will be updated on our website.

  • For any queries or assistance, please reach out to our customer care team. We are always happy to help!


By shopping with Yellow Cracker, you agree to abide by the terms and conditions of this Return & Exchange Policy.


Thank you for choosing Yellow Cracker!